Isabelle was at her wits’ end. She and her husband had just called it quits. On top of that, he left her with an outstanding We Energies bill in his name. She agreed to take over the balance, but had no success putting the bill in her name.

“I was in a hole and only saw the dark,” she said.

Luckily, Isabelle found Terrece and the Milwaukee County Energy Assistance Program.

“Terrece played the part of my angel,” Isabelle said. “It was so overwhelming to me and not only did she take the time to listen but she helped me. Because I didn’t know what to do. I never went for Energy Assistance or anything like this. He always took care of it.”

When Isabelle met Terrece, she was so stunned by the task ahead she couldn’t think straight.

“Terrece really, really walked me through everything to make me feel secure,” Isabelle said. “When I walked in there I was a wreck. I was crying. My emotions were everywhere. She was like no, you don’t need to cry. I’m going to try to help you as much as I can.”

Terrece walked Isabelle through the steps she needed to take to put her name on the bill, and then she applied for Energy Assistance.

“I did it,” she said with pride. “I feel like Terrece is my angel. She is so good with customer service. She’s awesome at her job. Sometimes you go into these places and you hear how people talk and it’s just like, oh my god. But her? I promise you. She is such an angel. I feel like she went out of her way to do extra for me. She probably does this for everyone because she’s so kind. She really is a kind, sweet soul. I was in a hole and only saw the dark. I couldn’t even dig out of the hole to see the light until she turned everything around for me. I had never applied for anything like that in my life but it was the best experience I ever had.”