Utilities

Community Advocates Milwaukee Wisconsin

UTILITY ASSISTANCE PROGRAMS

Community Advocates offers a number of programs for Milwaukeeans who need help paying their utility bills:

  • Home Energy Assistance Program: This program offers a one-time payment during the heating season (October 1-May 15) to cover a portion of a household's heating costs to eligible We Energies clients. Click here for more information about the energy assistance season.
  • Crisis Energy Assistance: This program helps households keep their utility services and stay connected when they are threatened with being cut off. Assistance is available every nine months, but not from November 1-April 15. Applicants must have paid at least four monthly payments of $35 each totaling a minimum of $140 in the six months prior to their request for a crisis grant. Schedule an appointment by phone (414-270-4MKE [414-270-4653]), online, or stop in one of Community Advocates' three locations (Downtown - 728 N. James Lovell St.; Northwest - 4906 W. Fond du Lac Ave.; North - 6918 W. Brown Deer Road) to get more information.
  • Furnace Replacement Referral: If eligible, households can get help for emergency furnace replacement or repair. Schedule an appointment by phone (414-270-4MKE [414-270-4653]), online, or stop in one of Community Advocates' three locations (Downtown - 728 N. James Lovell St.; Northwest - 4906 W. Fond du Lac Ave.; North -6918 W. Brown Deer Road) to get more information.
  • Low-Income Pilot Program: This program develops affordable payment plans for We Energies customers who have high energy back payments and a history of service disconnection. We Energies makes referrals to Community Advocates.
  • Milwaukee Telephone Access Advocacy Program: This program assists low-income residents in establishing or maintaining basic telecommunications services. We provide outreach, payment assistance, advocacy, and follow-up services to households without phone service or those who are at risk of phone service disconnection. This program is offered only to landline phone use​rs. Schedule an appointment by phone (414-449-4777) or visit us at our main office at 728 N. James Lovell Street.

IMPORTANT CHANGES
2017-2018 ENERGY ASSISTANCE PROGRAM

Regular Applications (October 1, 2017 - May 15, 2018)

  • See Milwaukee County's Energy Assistance Program page to view eligibility and location information.
  • We encourage you to schedule an appointment to complete your application. You can schedule your appointment by phone at 414.270.4.MKE (414.270.4653) or online at www.energyassistancemke.org.
  • We also welcome in-person clients Monday through Friday, 8 a.m. to 5 p.m., at the locations listed below. Extended hours are available October 1 through October 31, 2017, and April 15 through May 15, 2018. Extended hours are: Monday, 7:30 a.m. to 7 p.m.; Tuesday, 7:30 a.m. to 7 p.m.; Wednesday, 7:30 a.m. to 5 p.m.; Thursday, 7:30 a.m. to 7 p.m.; Friday, 7:30 a.m. to 5 p.m.; Saturday, 8 a.m. to 12 noon. Closed on Sunday.
  • For general information or other locations, please visit www.energyassistancemke.org.

Application locations:

  • Northside: 6918 W. Brown Deer Road (69th and Brown Deer)
  • Northwest: 4906 W. Fond du Lac Avenue (Fond du Lac and Capitol) 
  • Downtown: 728 N. James Lovell Street (7th and Wisconsin)
  • Southeast: 2701 S. Chase Avenue (between Lincoln and Oklahoma) 
  • Southside: 5663 S. 27th Street (between Grange and Parnell)
  • West Allis: 6761 W. Greenfield Avenue (67th and Greenfield)
  • All locations are open 8 a.m. to 5 p.m., Monday through Friday (see extended hour options above)

If you are experiencing an after-hours emergency:

Please contact IMPACT by calling 211.

If you have a current disconnection notice:

Please contact 414-270-4-MKE (270-4653).

Wisconsin Home Energy Assistance Program informational flyer

Flyer with more information on required documentation and the energy assistance process:

English

Spanish

Hmong

Simply click on each question to reveal or hide the answer.

Q:   Will you be able to help me?

Q:   Can I apply for Energy Assistance at Community Advocates?

Q:   When coming for my appointment, what information do I need to bring?

Q:   When I arrive for my appointment, who should I ask to see?

Q:   Will I have to wait a long time for my appointment?

 

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