UTILITY ASSISTANCE PROGRAMS
Community Advocates offers a number of programs for Milwaukeeans who need help paying their utility bills:
- Home Energy Assistance Program: This program offers a one-time payment during the heating season (October 1-May 15) to cover a portion of a household's heating costs to eligible We Energies clients. Click here for more information about the energy assistance season.
- Crisis Energy Assistance: This program helps households keep their utility services and stay connected when they are threatened with being cut off. Assistance is available every nine months, but not from November 1-April 15. Applicants must have paid at least four monthly payments of $35 each totaling a minimum of $140 in the six months prior to their request for a crisis grant. Schedule an appointment by phone (414-270-4MKE [414-270-4653]), online, or stop in one of Community Advocates' three locations (Downtown - 728 N. James Lovell St.; Northwest - 4906 W. Fond du Lac Ave.; North - 6918 W. Brown Deer Road) to get more information.
- Furnace Replacement Referral: If eligible, households can get help for emergency furnace replacement or repair. Schedule an appointment by phone (414-270-4MKE [414-270-4653]), online, or stop in one of Community Advocates' three locations (Downtown - 728 N. James Lovell St.; Northwest - 4906 W. Fond du Lac Ave.; North -6918 W. Brown Deer Road) to get more information.
- Low-Income Pilot Program: This program develops affordable payment plans for We Energies customers who have high energy back payments and a history of service disconnection. We Energies makes referrals to Community Advocates.
- Milwaukee Telephone Access Advocacy Program: This program assists low-income residents in establishing or maintaining basic telecommunications services. We provide outreach, payment assistance, advocacy, and follow-up services to households without phone service or those who are at risk of phone service disconnection. This program is offered only to landline phone users. Schedule an appointment by phone (414-449-4777) or visit us at our main office at 728 N. James Lovell Street.
Regular Applications (October 1, 2017 - May 15, 2018)
- See Milwaukee County's Energy Assistance Program page to view eligibility and location information.
- We encourage you to schedule an appointment to complete your application. You can schedule your appointment by phone at 414.270.4.MKE (414.270.4653) or online at www.energyassistancemke.org.
- We also welcome in-person clients Monday through Friday, 8 a.m. to 5 p.m., at the locations listed below. Extended hours are available October 1 through October 31, 2017, and April 15 through May 15, 2018. Extended hours are: Monday, 7:30 a.m. to 7 p.m.; Tuesday, 7:30 a.m. to 7 p.m.; Wednesday, 7:30 a.m. to 5 p.m.; Thursday, 7:30 a.m. to 7 p.m.; Friday, 7:30 a.m. to 5 p.m.; Saturday, 8 a.m. to 12 noon. Closed on Sunday.
- For general information or other locations, please visit www.energyassistancemke.org.
- Northside: 6918 W. Brown Deer Road (69th and Brown Deer)
- Northwest: 4906 W. Fond du Lac Avenue (Fond du Lac and Capitol)
- Downtown: 728 N. James Lovell Street (7th and Wisconsin)
- Southeast: 2701 S. Chase Avenue (between Lincoln and Oklahoma)
- Southside: 5663 S. 27th Street (between Grange and Parnell)
- West Allis: 6761 W. Greenfield Avenue (67th and Greenfield)
- All locations are open 8 a.m. to 5 p.m., Monday through Friday (see extended hour options above)
If you are experiencing an after-hours emergency:
Please contact IMPACT by calling 211.
If you have a current disconnection notice:
Please contact 414-270-4-MKE (270-4653).
Flyer with more information on required documentation and the energy assistance process:
Simply click on each question to reveal or hide the answer.
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