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X-WR-CALDESC:It’s not easy to de escalate a caller when all you have is you
 r voice and your protocols.\n\nWhile this informative workshop has much in
  common with our 10 Tips for Verbal De-escalation\, this training focuses 
 primarily on de-escalation tips for intake and admissions officers and wil
 l offer the five best steps for initial interaction with clients.\n\nDurin
 g this virtual workshop\, you will learn how to increase safety by utilizi
 ng verbal de-escalation techniques. Participants will explore foundational
  information on how to reduce the level of conflict through self-knowledge
 \, understand how past experiences influence current behavior\, and practi
 ce de-escalation.\n\n<b>This session is open to everyone\, but it's free f
 or those who live or work in Milwaukee County. However\, we ask that you r
 eserve your seat with a $25 deposit. Those who live or work in Milwaukee C
 ounty will have their deposit refunded after they attend the workshop. Tho
 se who don't attend\, or live and work outside of Milwaukee County\, will 
 not receive a refund. Thank you! We appreciate your interest in learning m
 ore about mental health and wellness.</b>
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DTSTART:20221106T020000
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DTSTAMP:20260427T052155Z
DESCRIPTION:It’s not easy to de escalate a caller when all you have is your
  voice and your protocols.\n\nWhile this informative workshop has much in 
 common with our 10 Tips for Verbal De-escalation\, this training focuses p
 rimarily on de-escalation tips for intake and admissions officers and will
  offer the five best steps for initial interaction with clients.\n\nDuring
  this virtual workshop\, you will learn how to increase safety by utilizin
 g verbal de-escalation techniques. Participants will explore foundational 
 information on how to reduce the level of conflict through self-knowledge\
 , understand how past experiences influence current behavior\, and practic
 e de-escalation.\n\n<b>This session is open to everyone\, but it's free fo
 r those who live or work in Milwaukee County. However\, we ask that you re
 serve your seat with a $25 deposit. Those who live or work in Milwaukee Co
 unty will have their deposit refunded after they attend the workshop. Thos
 e who don't attend\, or live and work outside of Milwaukee County\, will n
 ot receive a refund. Thank you! We appreciate your interest in learning mo
 re about mental health and wellness.</b>
DTSTART;TZID=America/Chicago:20230613T090000
DTEND;TZID=America/Chicago:20230613T101500
LOCATION:via Zoom
SUMMARY:Verbal De-Escalation Techniques for Intake/Admission Workers | June
  13\, 2023
END:VEVENT
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